Patient's Rights Policy
As a valued client of KARE Homecare Services (KARE), you and your family have the following RIGHTS:
To fully understand and practice all your rights and to receive a written copy (in Arabic and English) on admission to our services. If, for any reason you do not understand these rights, then it is your responsibility to secure the necessary help – including a translator – to explain it for you.
To fully understand and practice all your rights and to receive a written copy (in Arabic and English) on admission to our services. If, for any reason you do not understand these rights, then it is your responsibility to secure the necessary help – including a translator – to explain it for you.
To be informed and/or give written general consent for all proposed home care services.
To be informed and/or give written general consent for all proposed home care services.
To know the identity of the staff responsible for your care, provided by KARE.
To know the identity of the staff responsible for your care, provided by KARE.
To receive the highest level of care and respect for your personal values and beliefs from all staff without discrimination.
To receive the highest level of care and respect for your personal values and beliefs from all staff without discrimination.
To receive comprehensive care aimed at reaching proper management of your needs as per the requested service(s) provided by KARE.
To receive comprehensive care aimed at reaching proper management of your needs as per the requested service(s) provided by KARE.
Receive comprehensive information about your case, care, proposed management, alternative treatments, expected outcomes of care, advantages and disadvantages, possible problems and expected results of ignoring the treatment in a simple, understandable manner.
Receive comprehensive information about your case, care, proposed management, alternative treatments, expected outcomes of care, advantages and disadvantages, possible problems and expected results of ignoring the treatment in a simple, understandable manner.
To be treated with dignity and respect, consistent with professional standards regardless of race, gender, nationality, religion, culture, disability, or any other factor.
To be treated with dignity and respect, consistent with professional standards regardless of race, gender, nationality, religion, culture, disability, or any other factor.
To be protected during care from verbal, mental, sexual, and physical abuse, neglect, and misappropriation of property.
To be protected during care from verbal, mental, sexual, and physical abuse, neglect, and misappropriation of property.
To receive strict privacy treatment pertaining to personal and care-related information, regarding any home care services provided. KARE will maintain 100% confidentiality of all information you have provided.
To receive strict privacy treatment pertaining to personal and care-related information, regarding any home care services provided. KARE will maintain 100% confidentiality of all information you have provided.
To participate in your care-related decision-making. KARE encourages families to participate in the planning and implementation of any proposed care provided by our staff.
To participate in your care-related decision-making. KARE encourages families to participate in the planning and implementation of any proposed care provided by our staff.
To refuse any service. If this situation arises, KARE staff will inform you of the consequences and potential risks associated with not following the recommended care plan. Accordingly, you shall sign a consent and release form confirming your decision.
To refuse any service. If this situation arises, KARE staff will inform you of the consequences and potential risks associated with not following the recommended care plan. Accordingly, you shall sign a consent and release form confirming your decision.
To receive, upon request, full access to your client records.
To receive, upon request, full access to your client records.
To receive a detailed assessment on admission to our services; and receive a care plan on how we plan to meet your needs.
To receive a detailed assessment on admission to our services; and receive a care plan on how we plan to meet your needs.
To be informed of all costs related to your contract with KARE, and to receive (upon request) an itemised bill detailing all charges.
To be informed of all costs related to your contract with KARE, and to receive (upon request) an itemised bill detailing all charges.
In the event of an emergency, you will receive basic First Aid from our care providers until Emergency Services arrive.
In the event of an emergency, you will receive basic First Aid from our care providers until Emergency Services arrive.
To terminate or amend your contracted hours as outlined in our cancellation policy.
To terminate or amend your contracted hours as outlined in our cancellation policy.
To make suggestions and/or complaints regarding KARE services, by communicating directly with KARE management.
To make suggestions and/or complaints regarding KARE services, by communicating directly with KARE management.
As a valued client of KARE, you and your family have the following RESPONSIBILITIES:
To respect all KARE’s policies and regulations.
To respect all KARE’s policies and regulations.
To show consideration for others and treat KARE staff members with dignity and respect.
To show consideration for others and treat KARE staff members with dignity and respect.
To provide a safe working environment for our staff.
To provide a safe working environment for our staff.
To not ask our staff to conduct domestic duties that are outside the scope of their job description, i.e., babysitting additional members of the household, washing and cleaning, without consent from KARE management.
To not ask our staff to conduct domestic duties that are outside the scope of their job description, i.e., babysitting additional members of the household, washing and cleaning, without consent from KARE management.
To provide accurate and comprehensive information regarding your medical history; and to provide an up-to-date medical report or discharge summary which includes all current prescribed medications.
To provide accurate and comprehensive information regarding your medical history; and to provide an up-to-date medical report or discharge summary which includes all current prescribed medications.
To follow instructions pertaining to the agreed care plan, so that our care providers can provide the best care for you and your loved ones.
To follow instructions pertaining to the agreed care plan, so that our care providers can provide the best care for you and your loved ones.
To ask any questions about your care plan and/or KARE’s services for further understanding or clarification.
To ask any questions about your care plan and/or KARE’s services for further understanding or clarification.
To take full responsibility for refusal, or non-compliance with the recommended care plan, after being informed about the potential consequences of your decision.
To take full responsibility for refusal, or non-compliance with the recommended care plan, after being informed about the potential consequences of your decision.
To ensure that any financial obligations due to KARE are paid promptly and as per KARE’s Service Agreement.
To ensure that any financial obligations due to KARE are paid promptly and as per KARE’s Service Agreement.
To notify KARE if you plan to change residences other than the address listed on the original contract. This is to ensure that a risk assessment is completed and to also arrange the logistics necessary to get your care provider to you.
To notify KARE if you plan to change residences other than the address listed on the original contract. This is to ensure that a risk assessment is completed and to also arrange the logistics necessary to get your care provider to you.
